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It’s not me, it’s you: How to keep up with Microsoft cloud services trouble

Microsoft 365’s hosted electronic mail not too long ago had a difficulty the place it filtered out correct electronic mail, wrongly designating it as spam. Whereas the issue was remedied shortly, it highlighted one thing essential: with cloud companies so prevalent now, it’s essential know simply who guilty when an issue happens. If a cloud service is down, how are you going to decide whether or not the difficulty is with it — or with you?

There are literally a wide range of methods to determine what’s occurring. Right here’s my rundown of how you can just do that, from what ought to be apparent to lesser-known methods and sources.

Let’s begin with one thing easy: points with an internet site. The obvious technique to examine whether or not a website is down is thru a third-party service. If a website like signifies a website is having points, you recognize the issue is just not about your entry — everybody is probably going affected. Meaning your Web connection isn’t damaged, your router doesn’t must be rebooted, and you may skip all these belongings you do once you suppose the issue is together with your laptop system.

Twitter is your buddy

Twitter is usually a key technique to observe points affecting varied Microsoft platforms, so it’s essential to observe the precise accounts. I maintain tabs on Microsoft 365 (M365) service points by following the official Microsoft 365 Status account, which I like to recommend to any M365 subscriber. On my cellphone, I’ve set the Twitter app to ship me alerts when the Microsoft 365 account posts a tweet. These notifications, which you may also arrange on the desktop, are like an early warning system for bother. They’ll provide you with a warning to points with a service and once they’re resolved .

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Bother with Home windows 10 and Home windows 10 updates will be tracked the identical method. The Windows Update twitter account notifies me when there are new Home windows patch releases and about any widespread points associated to any updates. (The account will usually hyperlink to the corporate’s known issues page, which exhibits the most recent decision.)

I additionally observe the Windows IT Pro account for alerts about varied new subjects and trending points. Usually, this account factors me to new details about Microsoft releases and recommendations on getting extra from   Home windows. And the MicrosoftHelps twitter account is open to direct messages permitting you to succeed in out on to attempt to get assist.

Though I’ve but to seek out an official itemizing of all of the Microsoft-related twitter accounts in use, I routinely  stumble throughout them. One trick: evaluation who the official Microsoft accounts observe. For instance, the MicrosoftHelps account follows many other official accounts, together with AzureSupport, Xboxsupport, MicrosoftEdge, Surface, in addition to HP and Dell.

KB articles (and different websites) to the rescue

Reviewing adjustments made to Data Base articles can usually present a touch about issues that may have cropped up. Following the positioning permits me to seek out KB articles that doc points and resolutions; this content material is particularly helpful for IT admins and different IT professionals.

For extra mainstream customers, the Workplace web site retains observe of fixes or workarounds for current points within the varied Workplace platforms. Beginning with Outlook, the positioning additionally tracks fixes for Excel, Word, PowerPoint, OneNote and Access, in addition to points affecting the macOS variations of Outlook, Excel, Word, PowerPoint and OneNote. You may as well determine and observe issues in, OneDrive, and Skype for Business.

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Different sources and choices

One other venue I depend on that lists a mess of Microsoft 365 hyperlinks is, a website run by Adam Fowler. It website gathers collectively all the websites and portals a typical IT admin logs into. (You possibly can additional filter by roles and go on to end-user portals to log in.) I exploit it continually because the variety of URLs  to attempt to keep in mind is method an excessive amount of for me.

You may as well receive assist utilizing the Home windows Admin venue in Discord, the Voice-over-IP, immediate messaging/digital distribution platform for communities. Reddit is one other various the place trending points affecting Home windows 10 will usually pop up — together with suggestions and options. (I ought to warn you: posters in Reddit usually have uncommon gaming computer systems which will have points most customers gained’t see. You’ll usually see posters reporting BSODs that aren’t frequent.)

Final and positively not least, don’t neglect the sources and boards at, and, in fact, this weblog. We not often get stumped for lengthy when coping with laptop points.

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